Refund policy

 

Online Returns Policy

At Active Baby Co., we want you to be satisfied with your purchase. Online orders can be returned to any Active Baby Co. store or sent back to our warehouse, provided the following conditions are met:

  • You provide the order confirmation or tax invoice as proof of purchase.
  • Goods are returned within 30 days of delivery.
  • The product is in its original condition, unworn, and with all tags attached.

Excluded Products:

  • Gift cards
  • Swimwear
  • Personalised products
  • Clearance sale items (final sale, non-returnable)

Refund Process:

  • Refunds will only be processed after the returned items have been received and inspected by an Active Baby Co. representative.
  • Approved refunds will be issued for the original order amount (excluding shipping costs) and will be processed to the original payment method.
  • Please allow 5–7 business days for the refund to appear in your account, depending on your financial institution.

Additional Notes:

  • Customers are responsible for return shipping costs.
  • Returns purchased using a pre-paid EFTPOS gift card will be refunded as an Active Baby Co. Gift Card.

If you have any questions or need assistance with your return, please contact our customer service team at info@activebabyco.com.au

 In-store Returns Policy

At Active Baby Co., we strive to provide the best shopping experience for our customers. In-store purchases can be returned to any Active Baby Co. store, provided the following conditions are met:

  • You provide the original store receipt or tax invoice as proof of purchase.
  • Goods are returned within 30 days of purchase.
  • The product is in its original condition, unworn, and with all tags attached.

Excluded Products:

  • Gift cards
  • Swimwear
  • Personalized products
  • Clearance sale items (final sale, non-returnable)

Refund Process:

  • Refunds will be issued to the original payment method only. Please note that it may take 5–7 business days for the refund to appear in your account, depending on your financial institution.
  • Purchases made using a pre-paid EFTPOS gift card will be refunded as an Active Baby Co. Gift Card.

If you have any questions or need further assistance, please speak to a team member in-store or contact our customer service team at info@activebabyco.com.au