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Delivery & Shipping

You can purchase your items online and pick them up at any of Active Baby co.'s stores, or have them delivered directly to your door.

SHIPPING COST

We charge a flat shipping cost of $12.50 for all orders - excluding bulky items such as car seats, prams and highchairs. 

AUSTRALIA-WIDE SHIPPING

All orders are dispatched from our store located in New South Wales via Fastway, Australia Post eParcel and in some cases Couriers Please or TNT Australia. Unfortunately, we do not deliver to PO Boxes/Parcel Lockers and the following areas: Christmas Island, Norfolk Island, areas in postcodes 0880 and 0881 (Northern Territory) and areas in postcode 4875 (Queensland). We are also unable to deliver overseas (including New Zealand).

In case your postcode falls out of our delivery area, we will contact you to arrange alternatives or provide you with a full refund.

Please note during peak periods including Sales, Promotions, Black Friday, Christmas etc there may be delay in goods being delivered. Please check your confirmation email carefully for your estimated delivery date.

EXPECTED SHIPPING DATE

We do our best to provide an "expected shipping date" but this is an estimate based on inventory levels that can be affected by external conditions like public holidays, supplier delays and courier delays. 

GENERAL INFORMATION

For courier deliveries (with the exception of Australia Post), a calling card will be left at your delivery address for you to arrange an alternate time for delivery if you are not at home, unless you have provided us with 'Authority to Leave' during the checkout process. Australia Post will leave a calling card with instructions for you to be able to pick your parcel up at your local post office or distribution centre.

Please note couriers do not offer a service to call prior to delivery or on approach. Please do not include this request in your instructions as couriers are unfortunately not able to call prior. However, you will receive a tracking email once shipped so you can track its delivery to you. 

"Expected to ship" dates are estimates and subject to change. If an expected shipment date falls on a Saturday, Sunday or Public Holiday, shipping will occur the next possible business day. As always, please check your confirmation email carefully for the most accurate delivery date for your order.

AVAILABILITY OF PRODUCTS

All products on our website are supplied subject to availability. We will use our best endeavours to supply you with the product ordered. On occasion however, goods that are displayed on our website may not be available. If this occurs, we will contact you and offer you a part dispatch for the balance of your order that is available or issue you with a refund or credit note for that part of the order that cannot be supplied.

Products marked as ONLINE ONLY may take longer than other products to deliver - please expect delivery up to 10-15 working days for these products.

OUT OF STOCK ITEMS 

Out of stock products can take up to 10 working days to come back into stock - you will be notified either by email or phone if any items are out of stock.

POST SHIPPING SUPPORT

On rare occasions you don't receive your entire order within 14 days of the item(s) being sent, please contact us so we can track the order with our shipping partners. Please note that no claims will be recognised 14 days after delivery.

Expected Delivery 

STATE

METRO (DAYS)

REGIONAL (DAYS)

New South Wales

2

3

Victoria

3

4

Queensland

3

4

South Australia

4

5

Tasmania

5

7

Western Australia

5

7-13

Northern Territory

5

7-13

 For any additional questions please contact us by email at info@activebabyco.com.au

 

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